Category Archives: Opinion

When the Rules Get Ridiculous



Working for any company, regardless of size, rules are going to be there. In my experience, smaller companies have fewer rules and the larger ones like to have these massive handbooks of things by which we must abide. The Employee Handbook. The bible of how one is expected to conduct themselves. Most of it honestly comes down to common sense. Conflicts of interest: don’t. Sexual harassment: don’t. Insider trading: don’t. When they start edging the rules into your personal space however, that’s when I start to take issue.


This particular one gets under my skin to the extent that I’ve vehemently spoken and acted against it: no smoking or vaping in your vehicle while on company property. I beg your pardon? I quit smoking nearly 3 years ago but I do still vape. How do you get off telling me I cannot vape in my own vehicle? If this were coming from some type of business like a hospital, I might understand. But let’s be honest. I work for a call center. This is not a business that deals in person with medical practices, we do not have customers coming in and out. The building does not have a smoking section nearby. It’s a 10 minute round trip walk – breaks are 15 minutes – to the edge of the property, at the edge of a pond (alligators included), with no shelter from rain or sun. There is no separate vaping section for those of us who have quit smoking and now cannot stand to be around it.


When I worked on-site, I would retreat to my vehicle on lunch and breaks, not only to get a break from people (call center work is very high stress) but to seek shelter from 90+ temperatures, pouring rain, etc. And I would vape. I was not bothering anyone. No one had to smell my horrible strawberries and cream or cheesecake clouds. There were no ashes, no cigarette butts, just me and my nicotine Zen. To tell me that I am going to be written up (and to actually do so) for vaping in my own vehicle is far overstepping the bounds of realistic and practical rule-making. I feel like it punishes me for quitting smoking and wanting my privacy and quiet time.


Thankfully due to Florida’s stay at home orders issued in March I was able to start telecommuting to work and no longer need to deal with such nonsense. I was only reminded of this when a mass email was distributed this week reiterating this ridiculous rule because apparently others who still work from the office are still breaking it. Good on you, my peers! Keep breaking those rules that stifle your personal freedoms in the few minutes you get to yourself each day to decompress in the privacy of your own car.

What’s Your Story?

Following my book launch in January, I quickly re-discovered that self-marketing is a major undertaking. Writing a book is one thing. Actually selling it is quite another! With hundreds of thousands of books and new authors cropping up on Amazon and other sites every year, how do you stand out? You’ve got to have friends in the right places. You need a solid network of creative professionals on your team. And you’ve got to keep at it.

One way to push your networking as an author is to join a local writer’s guild. One exists in my area however in speaking to some of their authors at their Farmer’s Market booth one Saturday, I learned they have some requirements that are a bit out of my reach at this time. Firstly, their annual dues are upwards of $300.00. Not something I can produce right now! They also require their members be previously published through a traditional publishing house. In the world of indie authors and self-pubs, also not possible.

My question to you is: Have you considered joining your local writer’s guild? Or have you already? I’d love to hear your pros and cons about them, no matter which way you’ve opted. Tell me your experiences! Your input will help me (and others) decide if a guild would be a worthwhile venture when the opportunity arises. Sound off in the comments below, and thanks for reading!

Oh, and when you’re done, please do check out the first in a sci-fi trilogy that artfully blends Tech and Kinetics. It is the first of three lovechild creations of myself and fellow creatives Charlie Barbin (10/7 Productions), Ray Wade Jr. (Midian Entertainment Group), and David Rex Bonnewell (Wickedly Written). LOOKER: Lydia Branson, Book 1 is available on KINDLE and in print for a stupid-low price. Click HERE: https://www.amazon.com/dp/B07MLYN1ZX

Looker cover book MIDIAN 2018 01 06 - USE ME

Election 2016 Afterthoughts

election-2016

 

Just a quick disclaimer: I am the most non-political person I know. I do not claim to have a scholarly understanding of politics, government, or how it all works. Even so, I still cannot believe what I woke up to Wednesday morning.
Maybe it didn’t seem real because for the past two days I’ve been sick as a dog and in a cold-medicine-induced head-fog but Donald Trump as president? Seriously? He’s not a politician, he’s an actor at best. Granted, one with a boatload of money, but that doesn’t qualify him to be president. Honestly, I voted for someone other than both Trump and Clinton because neither of them are really fit to hold office. But still.
Then I start reading the news. Both parties may as well have been tied in the popular vote but Hillary still had the lead. Even so, Trump got the electoral votes needed to claim the title. And now, our nation has lost its collective mind.
Social media (no, I don’t trust everything I read) is exploding even now with shouts of “A Nation Divided” and reports of riots (sorry, “peaceful protests”) from one side of the country to the other. And then it gets ridiculous. California wants to secede the Union, or at least its tech founders do. Immigration lawyers’ phones are ringing off the hook. Women are flocking to get IUDs implanted before their abortion rights get taken away. Immigrants are in a stir because they think they will immediately be deported away from loved ones.
Let’s just put the brakes on all this for a moment, shall we? I’m an open-minded person.
If you voted for Trump, congrats, your candidate won. Don’t be a dick about it.
If you didn’t vote for Trump, I’m sorry your candidate lost. Don’t be a dick about it.
Regardless of how our opinions are split, we are all still “One Nation.” We are all in this together. Remember, the President is a talking head who, as the face of the nation, does NOT carry all the power of the nation. That office still has to go through other channels to have things approved. All these radical claims of “building a wall” and flushing out the “illegals” will probably NOT happen. At best, we may see some changes in the economy for the better. Remember, any changes that happen will be slow.
Whether you love or hate the outcome of this election, please be human first. I call for unity over division. I call for love to suppress all the hatred. I call for us to remain ONE NATION, no matter who is in the White House. We are all still brothers and sisters under one American flag and we need to look out for each other.

Product Placement Fail (Back Pain Revisited)

Having scoliosis has been a boon for my activity level the majority of my life as even the slightest wrong move sends my sciatic nerve blazing in pain and surrounding lower back muscles seizing up as my body tries to immobilize the affected area.  A few years ago, I ended up pulling my back out by catching my daughter in my arms as she jumped precariously off the back of my car (always the adventurer, she).  As the pain got worse and my back got tighter, I dragged myself to Wal-Mart for some Doans because that was the only thing that has ever helped my back pain when simple heat application and stretching would not loosen it up.  Making it to the pharmacy, I stood there helpless and shaking my head to find the coveted back pain medicine on the bottom shelf where I had no hope of bending over to reach and retrieve it due to my lower back being locked up (though that didn’t stop me from trying in pain vain).  Finally, some kind person did wander by and, realizing my predicament, was nice enough to assist.  I mentioned this obvious oversight in product placement to the cashier who just kind of laughed.

For the past couple months, I have been working a job that requires heavy lifting – which incidentally was not mentioned in the interview – and frankly, it’s done my back in.  The past week, I have been experiencing pretty intense nerve pain throughout my lower back and legs and finally come Friday, my back became stiff enough that I got sharp pains trying to do even simple bending (such as getting up from a chair or lying down in bed).  Again, no heating pad or pain pill is working.  My neighbor C. gave me a Soma, which I took hoping it would relax the muscles enough to at least leave me pain-free for a couple hours but it did not help.  This time I headed to CVS for my Doans, thinking to myself, “History cannot repeat itself.”  Sure enough…

Thankfully, my daughter was with me this time and she automatically dove down to get the boxes of Doans (luckily marked buy-one-get-one-free) that were once again on the bottom shelf.  I actually complained to the cashier on this one too, saying Wal-Mart does this too but I expect such an oversight from them, not from CVS.  She agreed with me, she apologized and said she would bring it up to the manager.  Think about it… someone with back pain is going to have trouble bending over. If they’re going to a pharmacy to buy some back pain pills and those pills are on the very bottom shelf – isn’t that a little cruel?  It reflects poor planning at the least and I can’t believe that two separate stores would fail to see this logic when creating their stock layout.

That Kitten Sprawl (Perblog 5-27-13)

Four gruesome months of unemployment finally came to a close in May when I started a job as a Paralegal.  It pays very little (net has been about half what I need to meet my bills, which have already been trimmed down to the bare minimum) and it’s practically out of town for me, but it’s work.  I’m only hoping that I do well enough for the promised raises to come through as indicated when I started otherwise I don’t know how I’m going to make it.  Well, the truth is, I’m not.  So hopefully those raises come through!

I’ve started a 9-part pre-RCIA line of coursework with the Catholic Home Study Service in preparation for my RCIA classes starting in October.  William has been a wonderful guide to me in my studies though I quietly wish he’d give me a little more crap when I don’t go to mass.  No nun-pun intended, but I’ve got to work harder on getting into the habit.  It would be easier if my church had services on Sunday nights, but there’s really no excuse for me to miss the 10AM mass.  I’ve slept in the past two Sundays though.  Shame on me.

A couple weeks ago, a new kitten came into my life, a very friendly little long-haired silver kitty.  We named her Bellamina – the name is bigger than she is, but not bigger than the ball of energy that she brings into the house.  She’s a bit codependent which is fine by me as she lays sprawled across my lap as I type, hugging my leg and just purring away.  The big silver and white pouf of a tail reminds me of a squirrel, all fluff that constantly looks as if it’d been rubbed by a balloon and static took over.  The cutest thing about her is when she’s being petted, she blows kisses.  It’s not a post-weaning suckling kind of thing, she literally just smacks her lips and blows kisses as a person does when calling a cat.  It’s more of a mimicry, and I’ve never seen another cat to do that.  She’s also got enormous paws which give her a comical lope during play, like a puppy who hasn’t grown into his feet yet.  She truly is a treasure.

This Memorial Day, I’m not sure I’m doing anything.  It would be nice to have a cookout or something but I don’t have anyone to invite or join at one.  Going to the beach would be a full on nightmare with the traffic.  I tried in vain yesterday, couldn’t even get close.  Actually had to back my car out of a parking lot because there wasn’t even enough room to turn around where all the spots were full and people had parked in non-spots essentially gridlocking the entire lot so that no one could pass through or out.

We’ll see how this day pans out.  I’d hate to spend it just doing housework!

Evo-Creationism (Or “When Good Threads Go Bad”)

So I’m just going to drop this thread straight into this blog post – it’s too entertaining to edit (save for removing some names to protect privacy).  In a nutshell, I watched the videos of the meteorite exploding over Russia this morning and immediately thought of North Korea’s nuclear threats because it literally looked – and sounded – like a bomb going off when the meteor broke up upon atmospheric entry.  So I made a quick quip onto my Facebook wall.  Then a friend of mine – well, an ex-friend now apparently – decided to add his own twist to my words a few responses in and that sparked a huge debate over God vs Science.  Actually, it wasn’t much of a debate.  Once I dug my heels in, he went and un-friended me.  That’s fine.  It was like trying to explain to Schrödinger’s cat directly why it was dead.

North Korea got nothin’ on that Russian meteorite…
Like ·  · Promote · Share
  • GRB Imagine if it landed in YOUR city.
  • Heather Noel It would be a welcome wipe-out.
    6 hours ago · Like · 1
  • Heather Noel I think God just needs to get rid of this world and start over. Again.
    5 hours ago · Like · 1
  • GRB It’s easier to blame a higher being instead of doing ones best to be better people.

    Also, I’m not sure what this discussion is involving into.
  • Heather Noel Well, no blame was mentioned by me so I’m not sure you’re following the discussion.
  • GRB Hey, you’re the one who started to get all apocalyptic here.
  • Heather Noel Wasn’t anything remotely about “blaming a higher power” though.
  • GRB “I think God just needs to get rid of this world and start over. Again.” ?
  • Heather Noel What about it?
  • Heather Noel Do I need to post the story of Noah and the great flood?
  • Heather Noel God got tired of the world, wiped it out and started over. That isn’t “blame,” that’s Bible.
  • Heather Noel Just saying, we could use another clean slate.
  • GRB Yeah, cause, y’know, that happened.
  • Heather Noel Yeah, cause, y’know, there is hard geological evidence that it did.
  • GRB And a man built a giant boat with hundreds of animals inside of it.
  • Heather Noel There are at least 18 occurrences of evidence of either massive flooding and erosion, extremely rapid layering of strata, or direct evidence of a Worldwide Flood. Such evidences are found in numerous places on virtually every Continent. Reference:  http://www.earthage.org/EarthOldorYoung/scientific_evidence_for_a_worldwide_flood.htm And if you want to get into a “discussion” about the translation of time as pertains to Creation vs Science as it pertains here, I offer 2 Peter 3:8 “But, beloved, be not ignorant of this one thing, that one day is with the Lord as a thousand years, and a thousand years as one day.” and Psalm 90:4 “For a thousand years in thy sight are but as yesterday when it is past, and as a watch in the night.”
  • Heather Noel God and Science DO coincide. It’s just that most of us little glorified apes lack the mental capacity to make the comparisons in conjunction with thousands of retranslations of the original works put to scroll in an attempt to try to correlate something we then had no way of understanding to the research that we do have the ability to do now to get a real, scientific understanding of what was written so long ago.
  • Heather Noel So let’s do the math, we have Creationist theory that man (as we know him) was created only 6,000 years ago, yet the Bible gives us a ratio of 1000:1, so if we take that 6000 Creational years time the 1000 represented years there’s 6,000,000 years and what? First human ancestor walks upright: http://www.sciencedaily.com/releases/2008/03/080320183657.htm  Now let’s take that biblical day:year ratio of 1:1000. Using God’s logic…1=1000. Let’s go out on a limb and say the earth is biblically 10,000 yrs old. That would be 3,650,000 days. 3,650,000 X 1000=3.65 billion years. Pretty darned close to that of which science is presently aware and can measure.

    www.sciencedaily.com

    A shape comparison of the most complete fossil femur (thigh bone) of one of the …See More
  • Heather Noel LOL He actually un-friended me for standing my ground. Weak.
    2 hours ago · Like · 1
  • Heather Noel Sad part is I was defending his scientific viewpoint as well as my own religious viewpoint… oh well. Small minds.
  • BB what a jerk, they expect you to understand their atheistic and scientific beliefs but whoa nelly if you pull the God card lol. i agree hun. i’m a Christian-esque person myself and believe god should start over. if you’re another religion, your god should start over and if you atheist, then the earth needs to start over  just wish we didn’t have to worry about your little girl and my niece.
  • Heather Noel Thing with me is, I pull the God card and the Science card in the same debate and show how they work together and then people REALLY go “whoa!” …Annnnnnnd usually just run away like that. Why are we so afraid of different theories?
  • Heather Noel Oh wait – I remember now: The quest for knowledge is what got Eve in trouble and cursed all of humankind forever.
    Fun Stuff.

Working For Free – Oyster Reef Volunteer

Having been out of work for some time now, the cabin fever was setting in pretty hard.  Between having no income yet still spending gas to get to job interviews, there was no gas to just get away for pleasure, a break from the monotony and certainly no funds for entertainment.  I needed to feel useful again, productive.  That is when I came across a request in the local paper for volunteers to help that coming weekend on a project to build an artificial reef in the area.  I’m a nature lover and have always been interested in (and often active in) conservation efforts – how cool was that?

After e-mailing the listed contact for details, I was excited to get to work – even if it was for free.  I let a friend of mine know about the project and he was on board as well.  That Saturday, he picked me up early and we went out to Harbour Pointe on the inlet where several tons of oyster shells were ready in large barrels and on sheets of plywood in huge piles.

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About 20 other volunteers showed up and we were given a brief primer on the task at hand.    We organized ourselves into each area – shoveling, bagging and tying off.  I shoveled shells into smaller buckets while my friend bagged and tied them.  They were then loaded onto a truck to be moved to their final resting place in Wildcat Cove.  

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During a break in which bottled water and other drinks were provided, the leader of the operation and a colleague commended us all on our efforts which far exceeded their expectations.  In just about 2 hours, we’d already assembled about 400 20-pound oyster bags for deployment.  My friend and I stayed for a 20-minute informational lecture about oyster reefs, their local benefits, lots of statistics and zoological info as well.  We broke for lunch then and would meet up at low tide a few miles up the coast at Wildcat Cove.

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Upon arrival at Wildcat Cove, we found the oyster bags in a neat pile in front of the canoe launch.  Another 100 bags had been assembled and brought up in two deliveries.  It took a little brainstorming as to how we were going to get the bags to the reef area, but one adventurous girl with her own kayak said she could pull floating tubs of about 30 bags per load out to the location.  There was some interesting trial-and-error in getting the system going, including one thankfully good-humored man getting impossibly stuck in the thick muck at the bottom of the river.  It took more than ten minutes to get the river to release his legs and he lost a shoe, but we got him back safely!  Note to self: Don’t go into the water without a boat here!

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Once we got the production line going, the rest was – pardon the pun – smooth sailing.  Bags were floated out to a mangrove area where a 4-foot high oyster “wall” was built staggered around the mangroves.  Once settled and cemented, these artificial reefs will provide settling places for new oyster spawns, as well as providing habitat for young fish and feeding grounds for birds such as herons, ibis, loons, cormorants, anhingas and more.

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I remain in contact with the organizer of this effort who works for the county in coastal restoration and he is helping me network with other people in the field so that I may actually find work in conservation or a related field.  Even if it is a desk job, it would be a great opportunity (and has been) to do something productive in a field I really enjoy.  Another reef build is coming up in two days.  This time my daughter will also be involved, getting her hands dirty and having a positive impact on our local, unique and delicate ecosystem.

Pardon Me While I Go Postal

Disclaimer: If you’re one of those sensitive types who get all uppity about people who bitch about their government benefits (likely because you’ve never been in the position to need them yourself) then turn back now because this is about to get ugly.

As a statistical introduction, I will say that I am a single mother with shared custody of my child.  Due to 5 years of swindling and dishonesty on the other side, I am the one who ended up having to pay child support to my ex (who enjoys a new house, two new vehicles and all the home amenities one could want).  I lost my job of almost 7 years when my boss passed away on December 28th, 2012 and the company subsequently closed as of January 1st, 2013.  Before this time, I had only required assistance for about 4 months out of my life when I first relocated to this area and was looking for work.  When I lost my job this year, I immediately applied for unemployment and food stamps and started looking for a new job.  My unemployment and food stamps were approved and even though it is hard to feed myself plus a growing pre-teen on $200 a month, I was making it work.  

Once my unemployment benefits kicked in (roughly 50% of my usual salary), Child Support decided they were going to take an additional 40% of that.  Pardon my cadence, but that is fucking criminal.  I was already struggling on a normal salary, but to cut my half salary further in almost half?  Bullshit.  My food stamps for February were late and I was out of food.  Upon calling 72 hours after they were supposed to hit, I get a message that due to “increased income,” my benefits will be cut from $200 to $16 effective March 1, 2013.  WTF? Increased income?  Try decreased!  I look on my card this morning expecting to see $200 on there and they’ve only deposited $16.   What… the fuck.  To add insult to injury today I get a letter in the mail confirming that my benefits will be cut from $200/month to $16/month – again – in writing – EFFECTIVE MARCH 1, 2013.  *looks at calendar* Gee, this is still February.  Where the %^&* are my food stamps that I need to feed a frikken pre-teen 4 days a week until I find work again??

The State of Florida is trying to fuck me sideways and I am NOT going to stand for it.  Tomorrow morning warrants a very nasty call to these “ACCESS” people to get this crap straightened out immediately.  $84 over the course of a month for food is nothing to most people but when you’re in my situation, it’s the difference between a family going hungry or not.  Try to cheat me?  You WILL get bitchslapped.  Screw Florida.  Time to take action.

 

 

Oregon City and Newtown

This past Tuesday, someone very close to me sent me the following text:

“No idea what’s going on but Clackamas Town Center is literally surrounded by police w/medical and fire on hand en masse.”  4:02 PM PST Dec 11

He was right there, trying to get through the chaos, texting me as it happened:

“Units still arriving, all agencies, well over 100.” 4:03 PM PST Dec 11

I’m pacing at this point, wondering what the hell is happening.  He’s in Oregon City, I’m 3500 miles away in Florida and helpless to do anything to follow my first instinct to get him out of there (not that he’d have needed my help, that’s just the way I am).  Dreading what I’d see, I turned on the news…

http://www.oregonlive.com/milwaukie/index.ssf/2012/12/masked_gunman_unleasheas_fusil.html

http://www.oregonlive.com/clackamascounty/index.ssf/2012/12/live_updates_on_clackamas_town.html

http://www.koinlocal6.com/content/breaking/story/Suspected-gunman-among-3-killed-in-Clackamas-Town/b56vE1pNmEWgkRmcWwejkw.cspx

This was hitting way too close to home as someone I love was THERE.

Then Friday… Newtown, CT… I could not believe what I was hearing as I was listening to the reports coming in on NPR.  As the count rose of all the children senselessly taken from this quiet community at a place where they are supposed to be safe, all I could think of was my daughter.  She was at school here and at that moment all I wanted to do was hold her, protect her, from anything and everything.  But that’s impossible.

We are coming into a time where people are becoming so desperate that they are more and more often resorting to more violent means of crying out for help, for getting their points across.  Only two emotions can remain after such attacks in our own communities: Anger and Fear.  The anger will only progress into rage and more calculated killings.  The fear can only drive innocent people away from public places, into their homes afraid to go out in public anymore.  No place is immune from someone snapping and opening fire.  Temples, churches, schools, malls… I think if we really come together as communities and pay attention to what is happening around us, pay attention to the signs that others are giving, we may be able to prevent some future attacks from occurring.  If we can catch warning signs earlier that someone is hurting, perhaps we can direct them to help, or get help to them.  I don’t know – I don’t think anyone does.  There is no one solution to the growing problem and definitely no easy one.  I do think however we can all start by caring a little more, reaching out, pulling together.  We are our brothers’ keepers.

An Open Letter To Debt Collectors

Prior to writing this post, I had already chastised myself knowing I would end up using at least once the most over-used phrase of the past few years:  “In this economy…”  It simply has to be said because the situation has affected nearly everyone in every social class in America.  I did however resign myself to only using it once to spare the reader the groans and eye-rolling the phrase garners from even me.  You see, I too am a debt collector.

Unfortunately, just because I work in the field does not mean I am immune to the phone calls day and night, often far in excess of the number of calls allowed by the FDCPA for consumer collections.  As a commercial debt collector, I too have been hit hard by the fallout of failing businesses across the country, layoffs, bankruptcies – these all affect my net income.  Most commercial debt collectors do their work on a commission basis.  When a debtor doesn’t get paid by their customers, a client doesn’t get paid, therefore the collector can’t get paid.  This puts the collector in a situation of less money coming in which of course means less money available to go out to their own bills.  These economic failings we have been enduring for the past several years have had a ripple effect all the way out to the edges of the American picture.

This brings me to the heart of this post: What I want to tell every bill collector out there who continues to ring my phone from 8:00 in the morning until 9:00 at night sometimes with only minutes between phone calls.  First realize that no, I am not going to answer your call.  Calling me from a number that identifies you as one of my creditors or a collector only to turn around, block your number and redial me as an unidentified caller does not work.  I still know who you are and what you want.  The simple fact of the matter is the more you call, the less likely you are to get even a call back from me.  I don’t want to talk to someone who just keeps harassing me.  Your bill will be paid using any means that does not require I speak to your under-educated and typically rude representative and it will get paid as soon as I have the money to do so.   I know who I owe and I know what I owe.  I know when the bill was due.  Your repeated phone calls (as well as texts, e-mails and form letters) will NOT make my paycheck get into my bank any faster.  You’ve heard it before, you’ll hear again:  You’ll get paid when I get paid.

How bad are the calls?  Out of approximately 30 calls a day, one or two may be personal.  Those personal calls often get missed because your collection departments call so many times a day that I am pushed to the point of having to turn off my phone.  If I leave it on, the battery is dead inside of two hours due to the sheer volume of phone calls from collectors.

Collectors:  Do you think I want to be in this situation?  Do you think I am simply not paying you because I don’t want to?  Or can you for just a moment stop and ask yourselves what might be going on that is causing this situation?  I am a single mother with no support system who has taken a 35% pay cut this year, down from an income that I was just barely scraping by on last year.  I have had to make major sacrifices just to keep a roof.  It is hard for me right now.  Much more so than you ever cared to ask.  When it comes down to putting gas in the car to get to work and being able to feed my child today, those needs are going to come well before your medical billings from 2009 when I broke my leg.  That certainly was not something I planned to do or asked for.  When the water bill gets raised from $16 a month to $45 a month for the same usage without any warning or reason, it’s going to take someone on a very limited income a bit longer to find a way to pay it.

The auto lender that is also a part of the problem will start calling the day before the payment is due then continue relentlessly even after it has been paid, likely due to one of their databases not being updated with another.  Regardless, you of all people DO get paid every month.  It may not always be on time, but you get your money.  Don’t start calling me until I am 30 days past due.  By then I would expect you to start to worry.  Just back off a bit.  Please.  Believe me when I say that my car is my lifeline.  If there is a problem that will put my payment past 30 days, I will call you and ask for an extension or other help.  Your hounding me does not help either of us – and that goes for all of you.

A couple years ago, I received a letter from a person I had been collecting from on my own job.  I’d worked with him over a year and because I would work with him, he did end up paying off his debt in full.  It just took a little longer than anyone would have liked it to, including the customer.  In his letter, he mentioned a documentary he watched that portrayed bill collectors as people who stop at nothing to get the money in, going as far as to make threats on the debtors, corner them into making promises they could not keep then holding that against them, and pushing some people to the point of suicide with the unending demands that could not be met due to a wide variety of personal situations.  His letter was full of accolades giving examples of how I had changed her perception of the “typical” debt collector, how appreciative he was of my willingness to work with him and not harass him while still working the account.  Even slow progress is progress after all and more often than not working with a debtor will get an account paid more fully than would happen if they are beaten into just ignoring the calls.

Collectors:  If you were on the other end of the phone, who would you be more likely to work with – the person who rings your phone at all hours 3, 5, 7 times a day and won’t work with you – or the person who lets you breathe long enough to find a way out of the predicament, the one who offers you solutions over threats, support over arrogance?  Take some advice from these examples.  Back off – just a bit.

Be a part of the solution – NOT the PROBLEM!