I have issues… (People PC, Vonage)
So now that my phone and internet is hooked up in the new place, I start calling around to cancel my services at the old place.
Nightmare #1: Vonage. Decided to call them on my 15 minute break at work today — big mistake (however not as big as signing up with them in the first place). The woman on the phone was speaking so fast in such a heavy Spanish accent that I couldn’t understand 80% of what she was saying. The majority of it however was some kind of pitch as to why I should keep their service, move it with me, yada yada. I’m like lady, I’m on break, I don’t have a lot of time, I’m just calling to cancel. On and on she went and finally I told her look, I have to go, just cancel the service! Come home to find a $30+ cancellation fee AND another $50 debit to my checking account for a modem rebate! Oh I was furious. They won’t do anything about it, citing some “fine print” in some contract that I’ve never seen. The bank will only give me a temporary credit. They won’t take the modem back. I’ve got to find some way to get my $50 back from these thieves.
Nightmare #2: People PC. Another one trying to steal money from me, this time to the tune of $149! When I called to cancel that service (because I now have my phone and internet all under one company instead of one for the DSL line, one for the home phone, and one for the net), they tried telling me that it would cost me $149 to cancel my People PC Internet service. Excuse me? I demanded a supervisor who told me “there is nothing I can do about the fee, as soon as we terminate the account, $149 will automatically be billed to your debit card.” Ok, wrong answer, but at least now I knew what I had to do and that involved canceling the debit card that I’ve had for over a decade and knew by heart, and getting a new number issued. Now when I call to say – CANCEL – I will be one ahead on them. Sure, go ahead, bill me, but it’s without my authorization. I checked the People PC website, and they say any cancellations within 1 year of new service are subject to this fee. Alright, I’ve had DSL with them for 2 1/2 years now. Let ’em try it.